Making ITS serve the business

and not the other way round

Where is your business going? What strategy are you pursuing?  What results do you want?

We work with you to understand the answers to these questions help you define what you need from your technology.  It will need planning and justification – what are the costs and benefits – and it’s not just about hardware and software – this needs buy-in from your team and your stakeholders and suppliers who are right for you.

ITS requires as much management skill and intuition as any other business function with adequate planning, development, implementation and measurement of the results.

In short we reckon your checklist reads like this:

Get the best value for your ITS investment


Ensure delivery across your entire ITS portfolio with everything working together – both budgets and deadlines

Improve ITS performance to show results for the financial bottom-line

Eliminate complexity

Make the most of your leverage in sourcing systems and products

Use best practices to plan and organise your ITS support services

Ensure your ITS is water tight on risk management, security and compliance

Make sure you’re high on the league tables of comparable companies with well managed ITS

Be up to speed with new developments so they work for you and keep you competitive

Using ITS to the best effect for management information, reporting, knowledge and asset management

Develop the right ITS financial modelsfor your business

We’ve worked with leading companies in financial services, media, utilities, government and healthcare on key ITS issues and projects.  We discuss with you the range of tools and methodologies that can be utilised for objectives like project management, systems improvement and outsourcing assessment like ITS inventory and spending analysis, CMMI (Capability Maturity Model Integration, ITIL and Six Sigma.

Our strategic response to your requirements is to:

Understand, first and foremost, your objectives for the business and your return on investment (ROI)

Assess your current systems and how they’re serving your needs

Rapidly identify where your ITS can and should be improved

Agree with you what would best serve the business including a robust ITS  capacity,  applications, hardware and services underpinned by demand management, forward planning, vendor management and architecture planning.

Work with you and your stakeholders to plan, implement and communicate improved performance.

Ensure realistic risk management and compliance

Identify ways to reduce costs and get best value.

Point up unnecessary complexity and simplify processes.

Manage process transformation and introduction of new technologies.

Help you understand what people want and need from your ITS and develop or improve your service level agreements and response processes.